Title: Guest Experience Manager
Location: AA_Sth_East-Singapore-Singapore-Singapore City
At IHG, everyone has room to be themselves. So what's your passion? Whether you're into Skating, Swimming or Soccer, at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create Great Hotels Guests Love.
Holiday Inn Atrium Singapore is a spectacular 27 storey atrium style hotel strategically located at the crossroad of Outram and Havelock Roads and is only a 5 minutes walk away from Singapore River.
It is just a short drive from Shenton Way financial centre, Suntec City Convention Centre, Chinatown, Orchard Road shopping belt, Esplanade, Clarke Quay and Boat Quay. The hotel also provides daily scheduled complimentary shuttle bus services to Chinatown, Clarke Quay and Orchard Road for the guests.
For a gastronomic dining experience, visit the Melting Pot Café that offers breakfast, lunch and dinner buffets featuring local Asian and Western delights. For a taste of authentic Cantonese cuisine, visit the contemporary decorated Xin Cuisine Chinese restaurant for Dim Sum specialties and fresh seafood presented by its team of veteran chefs. Chill out at the lobby lounge and enjoy your favorite drink together with soothing music from the live band.
We have excellent opportunity for a Guest Experience Manager to join our team! The Guest Experience Manager's key role will be to ensure the delivery of a differentiated, consistent and best arrival experience and to champion the Stay Real Service Culture at the hotel.
Key responsibilities and duties of this role include:
* Promote the Stay Real Culture to all the employees
* Ensure the Team is ready to deliver a genuine arrival experience for all guests
* Champion service recovery
* Facilitate Stay Real training
* Drive high recognition and value perception among PCR members
* Assist to manage the operations at Front Desk and Guest Relations
Ideally, you'll have some or all of the following things we're looking for:
* Diploma with a minimum of 3years of Front Office experience in the capacity of a Duty Manager/Guest Relations Manager
* Strong interpersonal and leadership skills
* Passion to deliver excellent service to the guests
Tell us more about yourself by clicking "Apply Online" now!
Job: Front Office Management
